Although our goal is to strive for perfection on all orders, we understand that we too are human and things happen. When they do - we are there to acknowledge our misstep, and make it right for you and your customer!
Igniteware Replacement Policy
In the event an order displays quality issues, incurs damage in transit, or is incorrect, a request for replacement can be filed. An order is eligible for a replacement within 30 days from receival unless otherwise noted.
Requests pertaining to quality issues, or garment defects, requires photo documentation to ensure prompt resolution.
Requests pertaining to orders lost in transit can be filed no sooner than 5 business days after the estimated delivery date and no later than 15 days after the estimated delivery date.
Igniteware is not responsible for delays caused by third-party shipping providers and does not guarantee delivery times.
Igniteware is committed to producing and fulfilling orders accurately and on time. Our commitment to you is that 95% of your orders will ship within 7 business days upon order approval.
If your average ship date is below 95% a resolution will be reviewed at your yearly or bi-yearly account review with our team.